Report A Fake

Report a Fake

At Eterna Venus, we take great pride in the authenticity and quality of our products. To ensure that every item bearing our name meets our high standards, we are committed to protecting our customers from counterfeit goods. If you suspect that you have encountered a counterfeit Eterna Venus product or seller, please let us know. Your vigilance helps us maintain the integrity of our brand and protect our customers from fraud.

How to Report a Fake Eterna Venus Product

If you believe you have come across a fake Eterna Venus product or suspect that a seller is offering counterfeit items, please follow these steps to report it:

1. Collect Information:

   • Product Details: Include the item name, description, and any distinguishing features.
   • Seller Details: Provide the name of the seller, their website or store name, and any contact information.
   • Purchase Information: If applicable, include details of where and when you purchased the item, along with any receipts or order numbers.

2. Submit Your Report:

   • Online Form: Fill out our Report a Fake Form with the collected information.
   • Email: Send an email to our customer support team at reportfake@eternavenus.com with all relevant details.
     
     

3. Follow Up:

   • After submitting your report, we will review the information and take appropriate action. We may contact you for additional details if needed.

Why Reporting Counterfeits Matters

• Protects Quality: Ensures that only genuine Eterna Venus products are available to our customers.
• Preserves Brand Integrity: Helps maintain the reputation and high standards of our brand.
• Prevents Fraud: Guards against the financial loss and disappointment caused by counterfeit goods.

What to Look For

To help you identify authentic Eterna Venus products, consider these tips:

• Authorized Retailers: Purchase directly from our official website or authorized retailers listed on our Store Locator.
• Quality Markers: Genuine Eterna Venus products feature high-quality materials and craftsmanship. Check for consistent labeling, tags, and stitching.
• Price Points: Be cautious of deals that seem too good to be true. Significantly lower prices can be a red flag.

Thank You for Your Support

Thank you for helping us keep Eterna Venus products genuine and high-quality. Your efforts contribute to a better shopping experience for everyone. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

Eterna Venus Customer Support
Email: contact@eternavenus.com
Phone: 1-800-123-4567
Website: eternavenus.com